We provide support for all our product and solution offering portfolio. Connect with our Product Maintenance and Support Consultants 24/7.

Our company has a direct line to our experts, any time of the day, via phone or online. You have the freedom to choose the package most suited to your needs.

Standard Product Support

9/5 Product Support delivers quick response times using services such as online issue tracking. Standard Product Support comes with unlimited use and is based on a fixed annual fee.

Premium Product Support

24/5 Product Support delivers quick response times using services such as online issue tracking and the ability to request ‘hot fixes’ on Backbase products if blocking issues occur. Premium Product Support comes with unlimited use and is based on a fixed annual fee.

Platinum Product Support

24/7 Product Support delivers the fastest response times with tailor-made service extras on top of the premium package.